Accessibility Statement (ADA & WCAG 2.1 AA)

Our Accessibility Posture: Call Center Options, LLC d/b/a Internet Security Consultants (a Florida limited liability company) (“Company”, “we”, “us”) is committed to ensuring full digital accessibility for all users, clients, practice administrators, and individuals with disabilities. We actively engineer and maintain Mortgage Security (mortgage-security.com) to adhere strictly to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, Title III of the Americans with Disabilities Act (ADA), and applicable federal accessibility mandates (including Section 508).

1. Technical Accessibility Measures Implemented

Our engineering leadership is based in the United States with dedicated technical operations in Pristina, Kosovo. We build our pages and components to WCAG 2.1 Level AA and check them with automated and manual tests:

Keyboard Navigation & Focus Traversal: Interactive features—including navigation menus, scan and contact forms, waitlist forms, and cookie preference controls—work using a standard keyboard (Tab, Shift+Tab, Enter, Space, Escape, and Arrow keys) with high-visibility focus indicators.
Semantic Architecture & Landmark Roles: Content is structured using semantic HTML5 elements (<header>, <nav>, <main>, <section>, <footer>) and explicit ARIA landmark roles and labels for screen readers.
Color Contrast & Typography: All text, buttons, and essential icons conform to WCAG contrast standards, maintaining a minimum 4.5:1 ratio for regular text and 3:1 for large typography and UI boundaries.
Assistive Technology Interoperability: Pages are tested against modern screen reading software, including NVDA, JAWS, and Apple VoiceOver across desktop and mobile form factors.
Zero Pre-Consent Script Isolation: We operate an affirmative prior-consent architecture. No third-party tracking pixels or heavy marketing scripts execute prior to consent, preventing performance degradation or accessibility conflicts.

2. Evaluation & Remediation Lifecycle

We check our pages with automated axe-core scans and manual browser and keyboard reviews. Any newly identified accessibility defects are classified as priority defects and queued for expedited source-code remediation.

Administrative Feedback Channel Direct Accessibility Support

3. Accessibility Feedback & Assistance

If you encounter any difficulty navigating our website, interacting with forms, or accessing compliance documentation, please contact our Accessibility Coordinator directly. We provide accessible alternative formats and technical assistance promptly.

Corporate Accessibility Coordinator: Internet Security Consultants Call Center Options, LLC

Email: [email protected]

Telephone & Mailing Assistance: Compliance & Legal Desk Phone: (904) 586-1977

Venue: Duval County, Jacksonville, FL 32207

⏱️ Response time: We aim to acknowledge accessibility inquiries within one business day.

4. Legal Disclaimer & Technical Scope

Internet Security Consultants is a technical digital engineering firm and not a law firm. Technical documentation and accessibility reports represent factual engineering assessments of source-code conformance to WCAG 2.1 Level AA and do not constitute legal advice or an absolute warranty against third-party litigation.

Governing Law: State of Florida • Mandatory Venue: Duval County, Florida.