Accessibility Statement (ADA & WCAG 2.1 AA)

Our Accessibility Posture: Internet Security Consultants — A Division of Call Center Options, LLC (a Florida Limited Liability Company) (“Company”, “we”, “us”) is committed to ensuring full digital accessibility for all users, clients, practice administrators, and individuals with disabilities. We actively engineer and maintain Mortgage Security (mortgage-security.com) to adhere strictly to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, Title III of the Americans with Disabilities Act (ADA), and applicable federal accessibility mandates (including HHS Section 504 and Section 508).

1. Technical Accessibility Measures Implemented

Our engineering leadership is based in the United States with dedicated technical operations in Pristina, Kosovo. All source markup and interactive components undergo rigorous manual and automated inspection to satisfy WCAG 2.1 Level AA criteria:

Keyboard Navigation & Focus Traversal: Every interactive feature—including lead intake calculators, appointment scheduling, waitlist forms, and cookie preference controls—is fully functional using a standard keyboard (Tab, Shift+Tab, Enter, Space, Escape, and Arrow keys) with high-visibility focus indicators.
Semantic Architecture & Landmark Roles: Content is structured using semantic HTML5 elements (<header>, <nav>, <main>, <section>, <footer>) and explicit ARIA landmark roles and labels for screen readers.
Color Contrast & Typography: All text, buttons, and essential icons conform to WCAG contrast standards, maintaining a minimum 4.5:1 ratio for regular text and 3:1 for large typography and UI boundaries.
Assistive Technology Interoperability: Pages are tested against modern screen reading software, including NVDA, JAWS, and Apple VoiceOver across desktop and mobile form factors.
Zero Pre-Consent Script Isolation: We operate an affirmative prior-consent architecture. No third-party tracking pixels or heavy marketing scripts execute prior to consent, preventing performance degradation or accessibility conflicts.

2. Evaluation & Remediation Lifecycle

Our source code is continuously scanned using automated axe-core engines, Pa11y headless pipelines, and manual browser audits. Any newly identified accessibility defects are classified as priority defects and queued for expedited source-code remediation.

Administrative Feedback Channel Direct Accessibility Support

3. Accessibility Feedback & Assistance

If you encounter any difficulty navigating our website, interacting with forms, or accessing compliance documentation, please contact our Accessibility Coordinator directly. We provide accessible alternative formats and technical assistance promptly.

Corporate Accessibility Coordinator: Internet Security Consultants A Division of Call Center Options, LLC

Email: [email protected]

Telephone & Mailing Assistance: Compliance & Legal Desk Phone: (904) 586-1977

Venue: Duval County, Jacksonville, FL 32256

⏱️ Response Service Level Agreement: We acknowledge all accessibility inquiries within one (1) business day.

4. Legal Disclaimer & Technical Scope

Internet Security Consultants is a technical digital engineering firm and not a law firm. Technical declarations and accessibility reports represent factual engineering assessments under 28 U.S.C. § 1746 of source-code conformance to WCAG 2.1 Level AA and do not constitute legal advice or an absolute warranty against third-party litigation.

Governing Law: State of Florida • Mandatory Venue: Duval County, Florida.